T3 Webinar:

Approaches to Deploying 511 Systems: Implementers in California, Kansas, and Montana Describe their 511 Systems

Text version of Webinar presentation:

"Approaches to Deploying 511 Systems: Implementers in California, Kansas, and Montana Describe their 511 Systems"

Description of image or images on a slide contained in brackets.

Back to Webinar Files

Slide 1: Montana’s 511 Traveler Information System

T3 Webinar
January 9, 2008

Slide 2: Overview

• Montana’s Traveler Information System
• 511 in Montana
• Benefits
• Partnerships
• Usage/User Satisfaction
• Lessons Learned
• Future Enhancements

Slide 3: Traveler Information in Montana

Slide 4: Montana’s 511 Systems

• Deployed January 8, 2003

• 9th Statewide system
• 13th overall system
• When deployed – largest geographical area with smallest population

Slide 5: Montana’s 511 Systems

• System Content
  • Winter road conditions
  • Construction project information
  • Road closures / major delays / chain requirements
  • Route specific weather forecast
  • Glacier National Park Information
  • Alert capability
  • Comment line

back to top

Slide 6: Montana’s 511 Systems, cont'd

• Choosing Meridian
  • Existing database
  • Integrated forecast
  • Cost benefit from shared infrastructure
• How is the information gathered?
• How often is the information updated?

Slide 7: Who Benefits From Deploying 511 in Montana?

• MDT
• Traveling public
• Other agencies

Slide 8: 511 Partnerships/Potential

• Glacier National Park
• Department of Justice
• National Weather Service
• Yellowstone National Park
• Travel Montana
• Montana Highway Patrol

Slide 9: Statistics

• Increase in call volumes more than threefold
• Peak months are November through March
• More than 1.5 million calls to date
• System has accommodated more than 35,000 calls a day with no busy signals or disconnects

Slide 10: 511 Awareness

• WTI’s Customer Survey – March 2003
  • 58% heard of 511
  • 29% used 511
  • 12% of those aware found out thru TAP
• MDT’s Customer Survey – October 2004
  • 51.1% heard of 511
  • 46.8% heard of 511 and had used it

Slide 11: Customer Feedback

• Comment Line
• National Progress Report
• Continued Education and Public Awareness
• Identify system flaws or weaknesses and improve

Slide 12: Lessons Learned

• Detailed contract
• Create system requirements
• Mileposts vs. landmark reference
• Put a timestamp on 511 information
• Create a test plan

Slide 13: Future Enhancements

1. 511
   • Inclusion of all secondary routes
   • Yellowstone National Park
   • Tourism Information
   • Transit
2. TMC
   • Microwave
3. AVL

Slide 14: Any Questions?

Slide 15: Contact Information

Brandi Hamilton
Traveler Information Program Manager
Maintenance Division
(406) 444-0468
brhamilton@mt.gov

back to top