T3 Webinar Presentation

Clearing the Dispatcher's Queue: Using a Transit Operations Decision Support System (TODSS) to Improve Real-time Incident Response (October 21, 2009)

Presenter:   Steve Mortensen
Presenter's Org:   Federal Transit Administration

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Slide 1:  Background

Steve Mortensen
Senior ITS Engineer
Office of Research, Demonstration & Innovation
Federal Transit Administration

October 21, 2009

Slide 2:  The Problem

[This slide describes the problems associated with the development of TODSS. The slide also contains two pictures. The picture on the left is of a dispatcher viewing data on a computer monitor. The picture on the right is of a PACE bus.]

Slide 3:  The Problem (continued)

[This slide contains a drawing that sums up the problem by depicting a dispatcher viewing all types of transit data using a traditional system. The data indicates that transit vehicles are not running on time; vehicles are off route; vehicles are malfunctioning; operator is sending a covert alarm signal; and operators are requesting to talk to one another. The questions and question marks surrounding the picture denotes that the data is unmanageable because traditional systems do not provide restoration options to the dispatcher.]

Slide 4:  The Solution — TODSS

[This slide contains a screenshot of software that serves as a decision support tool to help dispatchers and supervisors make decisions, manage problems, and restore service in the field.]

Slide 5:  Resulting Activities

Slide 6:  Core Functional Requirements

[This slide contains a picture of a table in the TODSS Concept of Operations and Core Requirements document that describes the 120 Core Functional Requirements divided into four categories:

The rows of the table describes the Generic Service Disruptions and the columns display the corresponding Generic Service Restoration Options.]

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