T3 Webinar Presentation

Next Generation 9-1-1: 21st Century 9-1-1 for Large Cities (May 21, 2009)

Presenter:   John Chiaramonte
Presenter's Org:   Booz Allen Hamilton

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T3 Webinars are brought to you by the ITS Professional Capacity Building Program (ITS PCB) at the U.S. Department of Transportation's (USDOT) ITS Joint Program Office, Research and Innovative Technology Administration (RITA)


Slide 1:  U.S. DOT Next Generation 9-1-1 Project: A National Framework and Deployment Plan

Summit for Large Cities
Chicago, IL — May 21, 2009

Slide 2:  Today's 9-1-1 System — Timeline

[This is a drawing of the timeline of the 9-1-1 System starting with basic 9-1-1 in 1968 and advancing to the current system, which includes Voice Over IP.]

Slide 3:  Today’s 9-1-1 versus NG9-1-1

Today's 9-1-1 Next Generation 9-1-1
Virtually all calls are voice callers via telephones over analog lines. Voice, text, or video information, from many types of communication devices, sent over IP networks
Most information transferred via voice Advanced data sharing is automatically performed
Callers routed through legacy selective routers, limited forwarding / backup ability Physical location of PSAP becomes immaterial, callers routed automatically based on geographic location, enhanced backup abilities
Limited ability to handle overflow situations, callers could receive a busy signal PSAPs able to control call congestion treatment, including dynamically rerouting callers

Slide 4:  USDOT NG9-1-1 Project

Background:

A research and development project, funded by the USDOT's Intelligent Transportation Systems (ITS) Joint Program Office (JPO), that defined a NG9-1-1 system architecture and developed a transition plan that considered responsibilities, costs, schedule and benefits for deploying Internet Protocol (IP)-based emergency communications across the nation.

Long Term Goal:

To enable the general public to make a 9-1-1 "call" (any real-time communication — voice, text, or video) from any wired, wireless, or IP-based device, and allow the emergency services community to take advantage of advanced call delivery and other functions through new internetworking technologies based on open standards.

Slide 5:  The Need For NG9-1-1

  • Today’s 9-1-1 system is being outpaced by emerging technologies
    • Constant adaptation of legacy 9-1-1 is expensive and slow
    • New communications technologies need "plug and play" access and interfaces
    • Growing data rich environment (that today's 9-1-1 can't handle)
    • Need data bandwidth, modernized network (IP), open standards
    • Need a more flexible and easily controlled 9-1-1 system
    • Need nationwide and beyond intercommunication, including other emergency services (transportation operations, emergency management, etc.)
    • Post transition, NG9-1-1 can be significantly more efficient (and likely less expensive to implement new features)

Slide 6:  Consensus within the 9-1-1 Community

Leveraged stakeholders throughout the community to build consensus

Capitalize on advances in technologies that provide:

  • Quicker and more accurate information
  • Better and more useful forms of information (real-time text, images, video, and other data)
  • More flexible, secure and robust Public Safety Answering Point (PSAP) operations
  • Increased sharing of data, resources, procedures, and standards
  • Promotion of increased coordination and partnerships

Slide 7:  NG9-1-1 Project Successes

  • System Architecture Development
    • Concept of Operations (ConOps)
    • Functional requirements
    • High-level architectural design
  • Proof of Concept (POC)
    • Demonstration of selected requirements
  • Transition Analysis and Planning
    • Analysis of Cost, Value and Risk Transition Plan

Slide 8:  Scope of the Proof of Concept

  • Testing of Selected Requirements
    • Ability to receive voice, video, text (IM, SMS) and data
    • Support for deaf/hearing-impaired accessibility
    • Caller's location identification
    • Transmitting telematics data (Advanced Automatic Crash Notification) like speed, rollover status, crash velocity
    • Call routing based on caller's location
    • IP networking and security

At NO time during the POC were 'live' calls used.

[This slide shows a snapshot of the software used to demonstrate the NG 9-1-1 System's Proof of Concept. The snapshot demonstrates caller information, emergency information and a picture of a caller. This shows how the software would work.]

Slide 9:  Transition Planning

  • Cost, Value & Risk
  • Transition Issues
    • Funding
    • Operations
    • Standards & Technology
    • Governance & Policy
    • Education
  • Deployment Approaches
    • Independent, Unilateral (bottom up)
    • Coordinated, Intergovernmental (top down)

[This slide contains an "illustrative" chart that lists the parties responsible for transitioning to NG 9-1-1. The parties include the federal and state governments and 9-1-1 authorities.]

Slide 10:  NG9-1-1 Initiative Documents Available

http://www.its.dot.gov/NG911

  • Revised Concept of Operations
  • Functional Requirements
  • Architecture Design
  • Preliminary Analysis of Cost, Value and Risk
  • Transition Issues Report
  • Human Machine Interface Display
  • Proof of Concept Deployment Plan
  • NG9-1-1 Transition Issues Report
  • Data Acquisition and Analysis Plan
  • Preliminary Transition Plan
  • Proof of Concept Testing Report
  • Final Analysis of Cost, Value and Risk
  • Final Transition Plan

[This slide contains a list of NG 9-1-1 initiative documents available as well as a picture of the cover of the NG 9-1-1 System Initiative.]

Slide 11:  Final Task: Procurement Tool Kit

  • Developed to assist 9-1-1 stakeholders in procurement planning for the transition from today’s 9-1-1 to NG9-1-1
  • Four main components:
    • Preliminary Assessment Tool
    • NG9-1-1 Planning Tool
    • NG9-1-1 Procurement Tool Kit
    • Post-Implementation Evaluation
  • Seeks to make it easier to assess the information needed for NG9-1-1 transition, plan for procurement and implementation, and methods to gauge the overall success of transition efforts
  • Includes a host of available resources, recommended options, and mitigation strategies to reduce risk and improve success

Slide 12:  Results and Conclusions

  • The NG9-1-1 Initiative developed a substantial body of knowledge on the issues and associated strategic options that can be implemented to address the transition to NG9-1-1
  • The effort serves as an agenda for action and a foundation for the 9-1-1 community in planning and deploying NG9-1-1
  • NG9-1-1 has the potential to provide significantly greater value than current 9-1-1 technology over the next 20 years (i.e. maximizing efficiency, minimizing cost, and increased information sharing)
  • Although technical challenges exist, many of the issues faced are operational and logistical in nature, requiring a more open and collaborative relationship between stakeholders

Slide 13:  National 9-1-1 Implementation Coordination Office (ICO)

  • NG9-1-1 Initiative resources are transitioning to the National 9-1-1 ICO, a joint project between DOT's NHTSA and DOC's NTIA
  • Purpose of the ICO:
    • Facilitate coordination among public and private stakeholders at local, state and federal levels
    • Serve as an information clearinghouse
    • Administer a grant program for the benefit of PSAPs ($43.5M)
    • Provide a Federal focus for 9-1-1

[This slide contains logos of the agencies that are a part of the Nation 9-1-1 Implementation Coordination Office (ICO). These agencies are Emergency Management Services, National Highway Traffic Safety Association, US Department of Commerce's National Telecommunications and Information Association, and Implementation 911 Coordination Office.]

Slide 14:  Contact Information:

NHTSA Contact:
Laurie Flaherty
laurie.flaherty@dot.gov
(202) 366-2705

NTIA Contact:
Thomas Hardy
THardy@ntia.doc.gov
(202) 482-1948

USDOT's NG9-1-1 website: http://www.its.dot.gov/ng911/

National E-911 ICO website: http://www.e-911ico.gov

E-911 ICO Contact:
nhtsa.national911@dot.gov
(202) 366-3485

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