T3 Webinar Presentation

A Community Responds: A Multi-Agency Emergency Response to the Fort Hood Army Base Shooting (August 3, 2010)

Presenter:   Jim Reed
Presenter's Org:   The Central Texas Council of Governments (CTCOG)

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T3 Webinars are brought to you by the ITS Professional Capacity Building Program (ITS PCB) at the U.S. Department of Transportation's (USDOT) ITS Joint Program Office, Research and Innovative Technology Administration (RITA)

Slide 1

TSAG Case Studies Workshop and Webinar
2009 Fort Hood, Texas Army Base Shooting Incident:
A Multi-Agency Emergency

August 3, 2010

Sponsored by the ITS Professional Capacity Building Program, ITS Joint Program Office, Research and Innovative Technology Administration, U.S. Department of Transportation

Slide 2:  The Transportation Safety Advancement Group (TSAG)

Multidiscipline forum to promote technology for public safety and provide guidance to the US DOT, ITS Joint Program Office.

TSAG members are dedicated to enhancing traveler and emergency responder safety on our nation's roadways through advancing the application of ITS and related technologies and the promotion of inter discipline and inter agency cooperation.

Slide 3:  TSAG Organizational Structure

[This page shows an organizational chart of TSAG.]

Slide 4: TSAG Case Studies Workshops Series

Support TSAG charter to promote technology for public safety through workshop objectives to:

  • Clarify actual circumstances of the case study
  • Discuss established response policies, protocols and procedures
  • Review public safety technology applications
  • Identify unique management and response circumstances and challenges
  • Review technology based successes, failures, and lessons-leaned

Slide 5: Fort Hood, Texas Shooting Incident

TSAG Case Studies Workshop — August 2010

Slide 6:  Workshop Intent

  • Focus on the need to review the connections, both in relationships and technology, between the defense community and the civilian first responder community called to support in force protection incidents.

Slide 7: Workshop Outline

  • Session One
    • Overview of the Incident
    • The Event — Incident Circumstances and First Responder Actions
  • Session Two
    • Interagency Coordination Applications
    • Key Public Safety Technology Applications
  • Session Three
    • Scene Management/Victim Evacuation/Trauma Center Support
  • Wrap-Up Discussion
    • Successes, Failures & Lessons Learned
  • Closing Remarks

Slide 8:  Session 1

  • Overview of the Incident
  • The Event — Incident Circumstances and First Responder Actions

Slide 9:

"Those who cannot remember the past are condemned to repeat it."
- George Santayana

Slide 10: Video Presentation

Slide 11: Setting the Stage

  • Fort Hood is the largest military installation in the free world.
  • Home to approximately 70,000 soldiers and their families.
  • Consists of three sections:
    • Main Cantonment
    • West Fort Hood
    • North Fort Hood

Slide 12: Fort Hood Map

[This page displays a map of Fort Hood, TX area, including surrounding roadways, cantonment and training areas.]

Slide 13:  Regional Context

  • Fort Hood is located in the Central Texas Council of Governments region.
  • Region is larger than six U.S. States.
  • Regional population of over 500,000.
  • Seven Counties and Thirty-three cities.
  • Main transportation arterials are US Hwy 190 and IH-35 to the east.

Slide 14:  Central Texas Council of Goverments

[This page displays a map of Central Texas Council of Governments, including roadways, lakes and city limits. Fort Hood, TX is in the center of the geographic area.]

Slide 15: Incident Overview

  • Single gunman
  • Total incident time from 9-1-1 call to assailant apprehension about five minutes
  • 13 people killed
  • 43 wounded or injured
  • Initial incident handled completely by Fort Hood personnel
  • Fort locked down for over seven hours

Slide 16: The Initial Response

  • 9-1-1 calls were the first notification of the incident
  • Two civilian police officers who had been directing traffic on post respond to the 9-1-1 call
  • Shooter is shot and casualty response begins

Slide 17: The Casualty Response

  • Two ambulances and an incident command vehicle arrive on scene within three minutes of the call
  • Ultimately ambulances and EMS personnel from throughout the region responded to treat and evacuate the wounded and injured
  • Victims treated at the military hospital and two local hospitals, one a trauma center

Slide 18: Questions?

Slide 19: Session Two

  • Interagency Coordination Applications
  • Key Public Safety Technology Applications

Slide 20: Interagency Coordination Applications

  • Background
    • Historical shift from post-centric response to regional response
    • Region-wide Mutual Aide Agreements
      • Indemnification and Liability Issues
    • Regional Response Protocols
      • Multi-Agency Coordination Center
      • Regional Medical Operations Center

Slide 21: Tiered Response System

  • Concept is that an incident escalates and strips a jurisdictions ability to respond, other levels are activated.
  • Three tracks, command, resources, and medical.
  • Command stays on-site based upon jurisdiction, resource and medical tracks activated as needed.
  • Local, County, Regional, State.

Slide 22: Key Public Safety Technology

  • 9-1-1
  • Interoperable Radio Communications
  • Incident Management
  • Mass Notification
  • Data Communications

Slide 23: Technology Focus 9-1-1

  • Military 9-1-1 System
  • Answers calls placed from military phones
  • Basic 9-1-1, no automatic data feeds
  • Drives military driven response to incidents
  • Civilian 9-1-1 System
  • Answers calls placed from private lines and cell phones on post
  • Enhanced 9-1-1, full number and location notification feeds
  • Drives both military and civilian response to incidents

Slide 24: Call Routing

  • Current agreements results in all calls other than official military being routed off-post to Bell County Communications.
  • During this incident most calls were cellular so they were answered off-post.
  • Current agreements result in those call being transferred back to post on administrative lines.
  • This transfer strips all data from the call.
  • Once the scope of the incident was realized, Bell County Communications stayed on the line to transfer data to Fort Hood.

Slide 25: Technology Focus Interoperable Radio Communications

  • The region uses a mix of 800 Mhz and VHF radio systems.
  • Fort Hood uses an 800 Mhz. system which is encrypted for security purposes.
  • Interoperability is gained through the use of Director IP translator consoles which electronically patch disparate systems together.
  • Protocol in mutual aide incidents is for Fort Hood to switch off their encryption so civilian entities can communicate during the response.

Slide 26: Technology Focus Incident Command

  • The nations first responders utilize the National Incident Management System (NIMS).
  • NIMS provides a consistent framework and template for preparation for, response to, and recovery from emergencies.
  • The military uses a different system that is not fully compatible.

Slide 27: Technology Focus Mass Notification

  • The region uses an Emergency Notification System (ENS) to keep the public informed during emergencies.
  • ENS allows mass communication utilizing telephone databases.
  • The military uses a system of loudspeakers (big voice) as a part of their response.

Slide 28:  Technology Focus Data Communications

  • New technologies are being deployed which are currently unavailable to military installations.
  • WebEOC — Currently in use to manage resources during response.
  • Live Scan — Currently in use to provide biometric identification.
  • Fat Pot — Data fusion software for increased situational awareness.
  • Next Generation 9-1-1 — Provides digital technology to the current system, expanding the range of response options.

Slide 29: Session Three

  • Scene Management/Victim Evacuation/Trauma Center Support

Slide 30: Video Presentation

Slide 31: Scene Management

Intelligent Transportation Systems

[The slide shows two photographs. The picture to the left demonstrates the congestion in Fort Hood, TX at the Post on the day of the shooting. The lock down of the Post contributed to the congestion. The picture on the right demonstrates what the Post should of looked like on the day of the shooting if all systems were working correctly.]

Slide 32: Trauma Center Support

[The slide shows three photographs. The pictures display various scenes at the Trauma Center after the shooting.]

Slides 33: Wrap-Up Discussion

  • Successes
    • Rapid response and action
    • Civilian mobilization and support
    • Situational control (lock-down)
  • Failures
    • Communication Issues (9-1-1 and Radio)
  • Lessons Learned
    • Technology Issues (ITS, ENS, E9-1-1, Data)
    • Credentialing Shortfalls
    • Lock down issues (communications, schools, response)

Slide 34: Closing Remarks

Jim Reed, AICP
Executive Director, CTCOG

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