T3 Webinar Presentation

ITS on the Transit Menu: Deployment Lessons from Washoe County and Central Florida/Polk County (June 2, 2011)

LYNX & PCTS Rural Intelligent Transportation System (ITS): Federal Transit Administration (FTA) Demonstration Project

Presenter:   Bill Hearndon, Manager, Paratransit Operations
Presenter's Org:   Central Florida Regional Transportation Authority (LYNX)
Presenter:   LaChant Barnett, Project Manager
Presenter's Org:   Tindale-Oliver & Associates (TOA), Inc.

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T3 Webinars are brought to you by the ITS Professional Capacity Building (PCB) Program at the U.S. Department of Transportation's ITS Joint Program Office (JPO), Research and Innovative Technology Administration (RITA).


Slide 1:  LYNX & PCTS Rural Intelligent Transportation System (ITS): Federal Transit Administration (FTA) Demonstration Project

[This title slide contains a picture of a purple and yellow bus with a LYNX logo and the LYNX and Polk County logos.]

Slide 2:  Introduction

  1. Agency background
    • Type of agency
    • Service area
    • Services
  2. The project
    • Mobile Data Terminals (MDT)
    • Shared trips
    • Interagency back-office billing

[This slide contains a map of Central Florida which demonstrates the service areas for LYNX and Polk County. LYNX is an urban system serving 2500 square miles in Orange, Osceola, and Seminole Counties. Polk County Transit Services is a rural system serving approximately 2000 square miles in Polk County.]

Slide 3:  Regional Mobility Concerns

  1. Lack of transit funding;
  2. Development barriers that are not conducive to efficient transit operations;
  3. Multiple agencies providing services with varying technologies which makes coordination of transportation difficult; and
  4. Political boundaries impacting regional decision making.

Slide 4:  Local Agency Issues

  1. Both agencies operate paratransit trips to the same area.
    • Can the trips be coordinated?
    • The area is in two counties, does it make sense to delegate residents to one agency?
    • Should county lines limit access?
    • Can the agencies coordinate trips with the existing services and technology?
    • Can the fixed-route system assist in reducing the need for the more costly paratransit service?

Slide 5:  Project Initiation

  1. Grant application
    • $3 million dollar project scope submitted
    • $300,000 funded by Federal Transit Administration (FTA)
  2. Project kick-off
    • Joint agency plan
    • Project assignment

Slide 6:  Project Initiation

  1. Advise project team of goals
    • Coordinating the implementation of MDTs on vehicles of two transit agencies;
    • Coordinating billing processes and transportation services between urban and rural areas;
    • Evaluating how innovative ITS technologies can be utilized to enhance options in rural communities; and
    • Providing cost impacts of paratransit service in rural areas and alternative options.

Slide 7:  Project Progression

  1. Develop strategy
  2. Release RFP for management of technology implementation
  3. Release RFP for technology
  4. Proposal evaluation

Slide 8:  Project Progression

  1. System design
  2. Communications infrastructure
  3. Installation
  4. Integration and testing
  5. Training
  6. Operations

[This slide contains a picture of on-board technology used by LYNX Polk County. The on-board technology is a small monitor located at the front of the vehicle, which displays information to the operator.]

Slide 9:  Implementation of Technology

  1. Mobile Data Terminals (MDTs)
  2. Global Positioning Satellite (GPS)  |  Automatic Vehicle Location (AVL)
  3. Computer Aided Dispatch (CAD)  |  Scheduling software
  4. Local Area Network (LAN)  |  High-speed internet |Cellular
  5. CITRIX

Slide 10:  Implementation of Technology

[This slide contains a diagram of the implementation of technology used to respond to a new trip request for LYNX and Polk County. Blue figures represent LYNX's flow of information while Polk County is represented by green figures. For both transit agencies, the process begins with a new trip request, which is answered by a scheduler and sent to a dispatcher via a network. The information is then sent to the PASS system and then shared via the Terminal Services Read-Only Access unit using a computer network. Using a network again, information from the reservationists is sent back to the PASS system. Information about the new trip request is then sent to/from the operator via the PASS system using a network and on-board technology.]

Slide 11:  Results from Technology

  1. Easy to use
  2. Directional mistakes reduced
  3. Excellent “late” and “no show” documentation
  4. Radio traffic reduced approximately 70 to 75 percent
  5. Map updates required
  6. Trip performance fluctuates

Slide 12:  After Technology Implementation

  1. Coordination of shared paratransit trips
  2. Flex-Service
  3. Operator & Customer Survey
  4. Back-office billing

[This slide contains an image of two hands, each holding an interconnecting puzzle piece. The puzzle piece in the left hand is a photograph of a man, woman, and child. The puzzle piece on the right is a photograph of a large, red bus. This image depicts the coordination of shared paratransit trips after the implementation of technology.]

Slide 13:  After Technology Implementation

[This slide contains a diagram of the Flex Service area and routes after technology implementation. A red dotted line represents the Flex Service route and a blue dotted line represents the fixed route. A gray circle along a solid gray line represents the timed connections between the fixed route service and the Flex Service after technology implementation.]

Slide 14:  After Technology Implementation

  1. Do you use more than one mode to complete a single trip?
  2. Are you satisfied with transfers between modes?
  3. Has your job changed as a result of this project?
    • MV1 (Driver 1) — Yes, increased knowledge
    • MV2 (Driver 2) — Yes, can monitor service delivery better

[This slide contains two bar charts. The bar chart at the top right of the slide represents the number of riders that use one or more modes of transportation to complete a single trip. Blue bars represent LYNX riders, pink bars represent Pick-Up-Line riders, and yellow bars represent Paratransit riders. 118 riders responded that they use more than one mode for a single trip, 96 riders responded that they don't use more than one mode for a single trip, and 30 riders responded "undecided." The bar chart at the bottom right of the slide represents the number of riders that are either satisfied or unsatisfied with transfers between modes. Blue bars represent LYNX riders, pink bars represent Pick-Up-Line riders, and yellow bars represent Paratransit riders. The numbers along the bottom of the chart indicate rider level of satisfaction with transfers, from bad (one) to good (five). 101 riders indicated "good" (five) or "somewhat good" (four). 44 riders indicated "bad" (one) or "somewhat bad" (two). 56 riders indicated "neutral" (three). 44 riders did not specify.]

Slide 15:  Lessons Learned

  1. Procurement
    • Who is in charge?
    • Technology specifications
  2. Implementation
    • Antenna location
    • Vehicle odometer wiring harness
    • Ranger MDT location

Slide 16:  Lessons Learned

  1. Operational
    • Base maps
    • Training
  2. Communication
    • Internal
    • External

[This slide contains two pictures. The picture at the top right is of a new, white Pick-Up-Line bus with a red ribbon around it. The picture at the bottom right is of a blue and black LYNX bus with LEDs displaying “Orlando” in orange letters.]

Slide 17:  Lessons Learned

  1. Coordination
    • Staff
    • Policies
  2. Back-office billing
    • Approval process
    • Accounting policies
    • Billing units

Slide 18:  Overview

  1. Highlights
    • Knowledgeable consultant staff involved in process from beginning to end of implementation
    • Scheduling the vehicles for installation of MDT units
  2. Items of concern
    • Document the process throughout project
    • Ensuring in-house staff knowledgeable about equipment
    • Back-up staff for all aspects of project

Slide 19:  Next Steps

  1. Transfer of assets
  2. Grant close-out
  3. Additional flex-service
  4. CAD-MDT for fixed-route (LYNX)
  5. Equip additional vehicles (PCTS)

[This slide contains a map of the LYNX and Polk County service areas, including proposed projects. Proposed projects include additional flex-service, CAD-MDT for fixed-route for LYNX, and additional technology-equipped vehicles for PCTS.]

Slide 20:  Questions

Thank You!

For additional information, contact:
Bill Hearndon – bhearndon@golynx.com


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