T3 Webinar Presentation

ITS on the Transit Menu: Deployment Lessons from Washoe County and Central Florida/Polk County (June 2, 2011)

Lessons Learned From the RTC Washoe County Transit ITS Implementation

Presenter:   Matt Weatherford, Senior Transportation Engineer
Presenter's Org:   Iteris, Inc.
Presenter:   Tina Wu, Senior Transit Planner, AICP
Presenter's Org:   RTC of Washoe County, Nevada

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T3 Webinars are brought to you by the ITS Professional Capacity Building (PCB) Program at the U.S. Department of Transportation's ITS Joint Program Office (JPO), Research and Innovative Technology Administration (RITA).

Slide 1:  Lessons Learned From the RTC Washoe County Transit ITS Implementation (June 2, 2011)

[This title slide contains pictures of two buses and logos for Iteris and RTC. The picture on the top is of a red and yellow bus passing underneath a Reno sign. The picture on the bottom is of a blue and white bus.]

Slide 2:  About RTC

  • RTC RIDE – Fixed Route
    • 75 buses on 26 routes
    • Covers 58 square miles
    • Provides over 7.5 million rides a year
  • RTC ACCESS – Paratransit
    • 45 paratransit vans
    • Covers 250 square miles
    • Provides over 215,000 rides a year
  • Operates 24/7, 365 days a year

[This slide contains pictures of two buses, a blue and white bus that displays “The Ride” along the side and a blue and white RTC Access paratransit bus.]

Slide 3:  ITS Implementation Goals

  1. Make public transportation more attractive to the general public
  2. Maximize passenger movements
  3. Reduce operational costs
  4. Reduce emissions/energy use
  5. Improve public transportation safety
  6. Increase the awareness of ITS benefits

[This slide contains a picture of a blue, green, and white “RTC Rapid” bus.]

Slide 4:  ITS Implementation

[This slide contains a graphic that displays the timeline of ITS implementation. The timeline is divided into four phases by color. The yellow section represents Planning and Design from 1999 through 2000. The aqua section represents the Procurement phase from 2000 through 2002. The light blue sections represents the Implementation phase from 2002 through 2007. The green section represents the Operations phase starting in 2007.]

Slide 5:  ITS Deployed

[This slide contains a graphic that displays deployed ITS applications and their supporting systems. The Traveler Information Sign is supported by the On-Street server, which is located in the Operations Center. The Transit Signal Priority is supported by the Transit Signal Priority Emitter, which is located on the transit vehicle. The Satellite is supported by the Global Positioning Antenna, which is located on the transit vehicle.]

Slide 6:  ITS Elements

  • Automatic Vehicle Location
  • Computer Aided Dispatch
  • Mobile Data Terminals
  • Automated Passenger Counters
  • Paratransit and Fixed Route Scheduling Software
  • Traveler Information (online and at stations)
  • Remote Engine Diagnostics
  • Transit Signal Priority (Not implemented yet)
  • Security cameras (Not implemented)

[This slide contains a picture of an ITS element. The equipment displays “Next Bus in 9 Min” on an LED screen.]

Slide 7:  System Improvements Resulting from ITS

  • On-time performance 86-88%
  • 50% decrease in missed trips due to mechanical reasons
  • 11% fixed route and 5% paratransit ridership increases
  • 30% decrease in overtime operating hours
  • Potential savings of 9.37 million passenger vehicle miles
  • 45% decrease in paratransit complaints
  • 15% decrease in calls for basic service information

[This slide contains a picture of a transit facility.]

Slide 8:  Agency Improvements Resulting from ITS

  • Improved employee job satisfaction
  • Faster and more accurate response to breakdowns and engine problems
  • More efficient supervision of service
  • Improved scheduling and planning data

[This slide contains a picture of a red building.]

Slide 9:  Planning Lessons Learned

  • Select the Right Agency Project Manager
    • A Technical Project Manager, or
    • A Planning Project Manager
  • Identify Champions for Each User Group in the Agency
    • People who are enthusiastic and can prepare other staff
    • People who understand the challenges and delays inherent in new technology deployments

[This slide contains a picture of a transit payment kiosk.]

Slide 10:  Planning Lessons Learned

  • Plan for and understand ongoing maintenance costs (high and considered operating costs)
    • Roll as much warranty and maintenance into initial contract as youíre comfortable with
  • Review Your Existing Technologies and Skills
    • Understand your network and field communications
    • Now is a great time to replace old systems
    • Know your agency staff limitations
    • Plan for the appropriate training
    • Plan for the appropriate new hires

[This slide contains a photograph of a woman working in an office using two monitors.]

Slide 11:  Procurement Lessons Learned

  • Make the Agency Project Manager the Single Point of Contact for the Contractor
    • Consistent management and understanding of various elements
    • Donít send your contractor conflicting messages from multiple people
  • Demand Consistent Staffing From the Contractor
    • Require justifications for contractor staff changes
    • Require contractor staff understands the project and you are not training them

[This slide contains a screenshot of the Trapeze-PASS software displaying a service area map.]

Slide 12:  Procurement Lessons Learned

  • Review Your Requirements One Last Time Before Requesting Proposals
    • Ensure they're up to date and state of the art
    • Ensure all needs are addressed
  • Talk to Other Agencies
    • Use channels outside those offered by the contractor
    • Get honest assessments and identify common problems

[This slide contains a graphic that displays existing and planned ITS equipment for use on transit vehicles. The equipment does/will tie back to the Operations Center.]

Slide 13:  Procurement Lessons Learned

  • Procure the Right-Sized Systems
    • Ensure scalability
    • Minimize the number of servers/hardware
  • Plan for Operations and Maintenance Costs
    • Know the sources of funding
    • Be realistic in the costs, not only for the deployment
  • Review Your Contracts One Last Time Before Signing

[This slide contains a picture of a transit facility with buses.]

Slide 14:  Implementation Lessons Learned

  • Require the Contractor to Remain On-site After Installation
    • Ensure they are available to promptly address issues
    • Ensure they are accessible
  • Prepare Agency Staff for the Implementation Process
    • Use your champions
    • Ensure everyone understands it may be bumpy and challenging
    • Keep your agency's eyes on the finish line

[This slide contains a picture of a red and yellow Sierra Spirit bus.]

Slide 15:  Implementation Lessons Learned

  • Train Staff at the Appropriate Time and Have Multiple Training Opportunities
    • Train the trainer
    • Accommodate your staff's schedules
  • Implementation Can Be Simplified by Procuring All New Hardware and Software
    • Replace old systems if it's easier than working with old systems
    • Contractors deploy more quickly by setting up new hardware than modifying old hardware

[This slide contains a screenshot of a service area map from Siemens' TransitMaster™ Webwatch.]

Slide 16:  O & M Lessons Learned

  • Do Not Expect to Observe Staff Reductions
    • Staff has more information, more control, and more responsibility
    • The benefit is improved service
  • Maintain an Independent Dialog with Other Agencies Who Use the Same Contractor
    • Establish working groups to identify common problems
    • Don't let the contractor dictate all interaction with their other clients
    • Identify opportunities to work with other agencies to approach a vendor about issues or enhancements

[This slide contains a picture of a TransitMaster™ device, with a display screen, buttons, and indicator lights.]

Slide 17:  O & M Lessons Learned

  • Continue Learning and Training
    • Have training materials (video, documentation, webinars) available to new staff
    • Retrain for major enhancements and new functions
  • Ensure the Critical Components Can Be Locally Maintained
    • Have agency staff or local support that can help quickly resolve issues, especially communications
    • Have local mechanical support for swapping or installing vehicle equipment

[This slide contains a closeup photograph of the hands of two people taking notes.]

Slide 18:  Next Steps

NEXT right arrow
  • Make 3rd Party Interface Available for Mobile Developers
  • Real Time Bus Arrival System
  • Software Upgrade
  • Reports

[This slide contains a screenshot of a mobile phone's screen displaying several menu icons.]

Slide 19:  Thank You

Tina Wu twu@rtcwashoe.com
Matt Weatherfordmrw@iteris.com

[This slide contains a graphic of a large, three-dimensional red question mark.]

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