T3 Webinar Overview

ITS on the Transit Menu: Deployment Lessons from Washoe County and Central Florida/Polk County

View Webinar: link to this webinar's archive materials

Originally presented under the title: Public Transit Intelligent Transportation Systems (ITS) Implementations Lessons Learned

Date:   June 2, 2011
Time:  1:00 PM – 2:30 PM ET
Cost:  All T3 webinars are free of charge
PDH:  1.5   View PDH Policy

T3 Webinars are brought to you by the ITS Professional Capacity Building Program (ITS PCB) at the U.S. Department of Transportation's (USDOT) ITS Joint Program Office, Research and Innovative Technology Administration (RITA). Reference in this webinar to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by U.S. Department of Transportation.


This webinar will:

  • Focus on lessons learned from the institutional coordination, procurement, implementation, and operation of Transit ITS for fixed route and paratransit systems;
  • Describe the challenges encountered and will provide costs and solutions;
  • Provide insights, with examples, for any agency seeking to deploy new dispatch flex route systems; and
  • Educate attendees on suggested methods to avoid lengthy technology deployments.


Tina Wu from the Regional Transportation Commission (RTC) of Washoe County, Nevada, and Matthew Weatherford from Iteris will discuss lessons learned in the implementation and operation of transit ITS systems. The webinar will discuss real-world experience with:

  • Automatic Vehicle Location (AVL) for fixed route and paratransit services;
  • Computer aided-dispatch;
  • Fixed-route and paratransit fleet management; and
  • Real-time traveler information systems for fixed routes.

The RTC of Washoe County, Nevada, prepared a report highlighting these lessons learned. The report can be found at the following link:

Bill Hearndon, Manager of Paratransit Operations from the Central Florida Regional Transportation Authority (LYNX), and LaChant Barnett, with Tindale-Oliver & Associates, Inc. (TOA), will discuss the implementation and evaluation of an ITS in a rural setting involving Mobile Data Terminals (MDT's) in a coordinated service approach between two neighboring transit systems, LYNX and Polk County Transit Services (PCTS). The discussion will cover issues related to:

  • Coordinating the implementation of MDT on vehicles of differing transit agencies;
  • Coordinating billing processes and transportation services between urban and rural areas;
  • Evaluating how innovative ITS technologies can be utilized to enhance options in rural communities; and
  • Providing cost impacts of paratransit service in rural areas and alternative options.

In support of the above lessons learned, LYNX/PCTS prepared a report located at the link below:

Target Audience

The target audience for this webinar will include transit professionals with an interest in or responsibility for the design and deployment of transit ITS technologies; transit managers; providers of human service agency transportation; consultants; vendors; academia; government officials, including local, State, Federal, and DOT; and any other individuals or entities involved in the design, deployment, purchase, or evaluation of ITS technologies in transit environments. This webinar will appeal to large, medium, and small transit agencies.


Charlene Wilder, Federal Transit Administration (FTA), US DOT
Ms. Charlene M. Wilder has served as a Transportation Management Specialist for the Federal Transit Administration, in Washington, D.C., since 1996. She manages Intelligent Transportation Systems (ITS) Programs for the Office of Research, Demonstration, and Innovation. Her areas of expertise include rural ITS coordination, advanced technologies for populations with transportation challenges, traveler information, ferry systems and operations, Advanced Vehicle Locations, and parking management systems. She served as the project manager for LYNX and Polk County Transit Services Rural ITS Demonstration and the Regional Transportation Commission of Washoe County Transit ITS Evaluation projects. Ms. Wilder earned a Bachelor of Science Degree from Troy State University and a Master of Arts Degree from Central Michigan University.

Ms. Wilder previously served as the Federal host for the following T-3 Webinars:

  • Findings and Lessons Learned from an Evaluation of Advanced Parking Management Systems for Transit;
  • How to Implement the Time Table Publisher: An Open Source Application for Transit Agencies;
  • Public Transit ITS Data Collection and Analysis – Large and Small Agency Lessons Learned; and
  • Core Suite of ITS Technologies for Transit Agencies.


Bill Hearndon, LYNX
Bill Hearndon is the Manager of Paratransit Operations for LYNX. He has 25 years of transportation management experience, including emergency and non-emergency medical transportation, airport shuttle, charter bus, paratransit, and flex services.

Mr. Hearndon has significantly increased productivity and performance of his current programs through the implementation of technology and the development and adherence to operational policies and procedures. He continues to pursue customer-focused technologies to improve the overall service delivery experience to the public.

Mr. Hearndon is a Certified Community Transportation Manager through the Community Transportation Association of America. He is a member of the Florida Association of Coordinated Transportation Systems; a member of the Joint Transportation Disadvantaged Local Coordinating Board of Orange, Osceola, and Seminole Counties; and an advisor for the Orange County Disability Advisory Board and the Greater Orlando Interagency Council.

LaChant Barnett, Tindale-Oliver & Associates (TOA), Inc.
LaChant Barnett, a Project Manager with TOA for five years, has experience working on various transit and planning projects for transit agencies and local governments. She was employed by LYNX for eight years prior to joining TOA, serving in various positions including: Strategic Planning Manager, Project Manager, and Accountant. Ms. Barnett has experience in short and long term transit planning for small and medium-sized transit agencies, data analysis and synthesis, and assistance with ITS deployment in rural settings.

Ms. Barnett has a Bachelor of Science in Criminal Justice and a Master's Degree in Public Administration from the University of Central Florida.

Matt Weatherford, Iteris, Inc.
Matt Weatherford is a Senior Transportation Engineer for Iteris, Inc., in Denver, Colorado. He has over 20 years of experience in ITS, with a focus on transit technologies. Mr. Weatherford has performed two federal transit technology evaluations and has supported the design, procurement, and testing of transit systems in California, Idaho, and Nevada. He is active in providing tools to small transit agencies for traveler information. Additionally, he has also developed multiple regional and state ITS Architectures and managed the ITS programs for state commercial vehicle operations.

Tina H. T. Wu, AICP, Regional Transportation Commission of Washoe County
Tina H. T. Wu, AICP, is a Senior Transit Planner for the RTC of Washoe County, Nevada. Ms. Wu has over 23 years of experience in public transportation planning. She is a graduate of the California State University, San Bernardino, and a member of the American Institute of Certified Planners (AICP). She has a wide variety of experience and expertise in multi-modal transportation, including public transportation services and capital provisions, ITS projects, bicycle, pedestrian, and financial forecasting. Ms. Wu conducted numerous planning and feasibility studies and successfully implemented the ITS technologies on transit. She has published several reports on transit ITS projects.