T3 Webinar Overview

Traffic Incident Management (TIM) Performance Measures

View Webinar: link to this webinar's archive materials

Date:   Thursday, June 12, 2014
Time:  1:00 PM – 2:30 PM ET
Cost:  All T3 webinars are free of charge
PDH:  1.5   View PDH Policy

T3 Webinars are brought to you by the Intelligent Transportation Systems (ITS) Professional Capacity Building Program of the U.S. Department of Transportation's (U. S. DOT) ITS Joint Program Office (JPO). References in this webinar to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the U.S. DOT.


Traffic Incident Management (TIM) consists of a planned and coordinated multi-disciplinary process to detect, respond to, and clear traffic incidents so that traffic flow may be restored as safely and quickly as possible. Effective TIM reduces the duration and impacts of traffic incidents and improves the safety of motorists, crash victims, and emergency responders.

We all intuitively understand that TIM is important. However, the best way to show its value is to measure it. Due to the many competing interests for limited public resources, it is critical to quantify the benefits of TIM to ensure a long-term program trajectory. TIM's various stakeholders all assume responsibility for improved performance and accountability by identifying appropriate performance metrics for TIM. Performance measurement also enables the assessment of coordinated, multi-agency TIM to identify benefits and impacts.

This webinar will discuss the Moving Ahead for Progress in the 21st Century Act (MAP-21) rulemaking for performance measures, the NCHRP 07-20 Guidance, an overview of the Traffic and Criminal Software (TraCS) program, and a State DOT experience with TIM's Performance Measurement collection and the use of TraCS.


Susanna Hughes Reck will provide an overview of FHWA and MAP-21 related rulemaking for performance measures.

Kelley Klaver Pecheux will summarize the objectives, timeline, and expected products of “NCHRP 07-20: Guidance for Implementation of Traffic Incident Management Performance Measurement.”

Jeffrey King will provide an overview of the Arizona experience with TIM Performance Measures and with TraCS data collection.

David Meyers will provide a high-level overview of the TraCS program, including the background and history of the software as well as the functionality and intended uses of TraCS.

Learning Objectives

This webinar will:

  • Identify the collection and analysis of performance measures for a TIM program.
  • Offer an overview of the TraCS program.
  • Identify challenges, successes, and future direction of agencies regarding the collection and use of performance measures in a TIM Program.
  • Determine how the collection and analysis of performance measures can be used to improve a TIM program.

Target Audience

  • ITS and TIM Program Managers, police, fire, consultants, vendors, academia, and government officials, including local, State, Federal and DOT, and any other individuals or entities involved in the design, deployment, operation, or evaluation of TIM Programs or the collection of TIM Performance Measures.
  • Those wanting to learn more about using performance measures in a TIM Program.


Paul Jodoin, Traffic Incident Management (TIM) Program Manager, Office of Transportation Operations, U.S. Department of Transportation, Federal Highway Administration (FHWA), (Washington, D.C.)

photograph of Paul Jodoin

Mr. Jodoin has served as the TIM Program Manager for FHWA for the last four years. Prior to joining FHWA, he worked for 38 years at the Massachusetts Department of Transportation (MassDOT) as the manager of the Highway Operations Center and was instrumental in starting their traffic incident management program.

Mark Kehrli, Director, Office of Transportation Operations, U.S. Department of Transportation, Federal Highway Administration (FHWA), (Washington, D.C.)

photograph of Mark Kehrli

On January 3, 2010, Mark R. Kehrli became the Senior Executive Service Director in the Office of Transportation Operations. Mr. Kehrli is responsible for developing and executing national policies and program initiatives to facilitate the safe and efficient operation of the surface transportation program. Programs he oversees include the Manual of Uniform Traffic Control Devices (MUTCD), Traffic Incidents and Events Management, Work Zones, Road Weather Management, and Emergency Operations.


Susanna Hughes Reck, Team Leader, Front Office Infrastructure Services Team (FIST), Office of Infrastructure, U.S. Department of Transportation, Federal Highway Administration (FHWA), (Washington, D.C.)

photograph of Susanna Hughes Reck

Ms. Hughes Reck is the Institutional Capacity Development Team Leader for the Office of Transportation Performance Management (TPM) at FHWA. Ms. Hughes Reck is responsible for developing and delivering a training and education program for building FHWA's and their external partners' capacity for performance-based management.

Ms. Hughes Reck has over 15 years of Federal service experience, having held a variety of program and administrative management positions. Prior to this, Ms. Hughes Reck was the Technical Program Coordinator and Support Services Team Leader for the Office of Infrastructure (Infrastructure) where she oversaw Infrastructure's multimillion dollar Federal-Aid and program budgets. She led Infrastructure's strategic, performance, and marketing plan development and implementation. While serving in this position, she cochaired the development of Infrastructure’s' reauthorization concepts and policy position papers and led the development of the TPM Capacity Development Program plan. For her work in these areas, Ms. Hughes Reck received a Superior Achievement Award for her significant and exemplary support and implementation of FHWA programs and management initiatives.

Kelley Klaver Pecheux, PhD, Associate Director of Transportation, Applied Engineering Management Corporation

photograph of Kelley Klaver Pecheux

Ms. Kelley Klaver Pecheux, Ph.D. is the Associate Director of Transportation at Applied Engineering Management Corporation (AEM). She has over 20 years of research and practical experience in traffic operations, highway safety, ITS, human factors, and the development and application of performance metrics for measuring transportation system performance and customer satisfaction.

Prior to joining AEM in 2011, Dr. Pecheux was the Senior Program Manager at ITS America. She managed ITS America's task-order contract with the U.S. DOT's ITS Joint Program Office and served as ITS America's liaison to the National Traffic Incident Management Coalition (NTIMC) and the Transportation Safety Advancement Group (TSAG).

Dr. Pecheux spent over 10 years as a transportation engineer and senior project manager at SAIC where she led a number of national ITS evaluations, as well as multiple research projects for the Transportation Research Board (TRB) through the National Cooperative Highway Research Program (NCHRP) and the Transit Cooperative Research Program (TCRP).

Dr. Pecheux is currently the Principle Investigator for &ldquo'NCHRP 07-20: Guidance for Implementation of Traffic Incident Management Performance Measurement.”

Jeffrey King, Traffic Incident Management Public Safety Liaison, Office of Transportation Operations, U.S. Department of Transportation, Federal Highway Administration (FHWA), (Washington, D.C.)

photograph of Jeffrey King

Mr. Jeffrey King recently joined FHWA as the Traffic Incident Management Public Safety Liaison. Prior to joining FHWA, he served 28 years with the Arizona Department of Public Safety. Over his 28-year career, he worked in various areas of that Department that include patrol, special investigations, vehicular crimes, and administration. His last assignment, as a Captain, was in the Highway Patrol Division as the Executive Officer and Chief of Staff. He also served as the chairperson of the Phoenix TIM Coalition until his recent retirement from the Department.

David Meyers, Program Manager for Traffic and Criminal Software (TraCS) Program

photograph of David Meyers

Mr. David Meyers works with the Iowa Department of Transportation (DOT) as the Program Manager for Iowa's Traffic and Criminal Software (TraCS) Program. Additionally, he is the coordinator of the TraCS National Model Data Collection and Management Project. He has 30 years of experience working for the State of Iowa in the areas of Criminal Justice and Public Safety. He has been in his current role for four years. Mr. Meyer's responsibilities include overseeing the Iowa TraCS Program, which involves the distribution and use of the TraCS software, and the transmission of data collected by over 240 law enforcement agencies in Iowa. On the national level, Mr. Meyers coordinates the overall usage of the TraCS software among fourteen participant States and one Canadian province. Before joining the DOT, Mr. Meyers managed Iowa's Criminal Justice Information System project and helped develop streamlined information sharing standards and protocols.