T3 Webinar Overview

Guidance Tool for Implementation of Traffic Incident Management Performance Measures (NCHRP 07-20)

View Webinar: link to this webinar's archive materials

Date:   Tuesday, December 16, 2014
Time:  1:00 PM – 2:30 PM ET
Cost:  All T3 webinars are free of charge
PDH:  1.5   View PDH Policy

T3 Webinars are brought to you by the Intelligent Transportation Systems (ITS) Professional Capacity Building Program of the U.S. Department of Transportation's (U.S. DOT) ITS Joint Program Office (JPO). References in this webinar to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the U.S. DOT.


The Moving Ahead for Progress in the 21st Century Act (MAP-21) rule making creates a streamlined and performance-based surface transportation program. The most effective way to quantify a Traffic Incident Management (TIM) program is to measure the benefits. Collection of TIM related data is a path towards identifying improvement and management opportunities. What gets measured gets performed!

This webinar will discuss the outputs of National Cooperative Highway Research Program (NCHRP) 07-20: Guidance for Implementation of Traffic Incident Management Performance Measurement Project, show how the online tool can be utilized, and provide information on Federal Highway Administration's (FHWA's) TIM Performance Measures program and future plans. The objective of the NCHRP project was to develop concise guidance on the implementation of TIM performance measurement that would be applicable to a broad spectrum of transportation and incident responding agencies. The project, which was completed in November 2014, resulted in two products:

  1. Guidance document
  2. Online guidance tool

Together these products provide a working framework to support an agency or TIM program in understanding TIM performance measurement and in establishing a TIM performance measurement database. The guidance provides consistent definitions, data sources, example reports, and data visualizations; discusses common challenges; and presents key points for success.


Paul Jodoin will present an update on the FHWA TIM Program.

Kelley Klaver Pecheux will present an overview of the guidelines and provide a demonstration of the tool that was developed as a result of the NCHRP 07-20 project.

Eric Rensel will be demonstrating how the guidance developed as part of NCHRP 07-20: Guidance for Implementation of Traffic Incident Management Performance Measurement has been integrated into http://timnetwork.org and is available for use.

The NCHRP 07-20 study uses examples from the Las Vegas-FAST Dashboard on collecting and displaying traffic incident-related performance. Brian C. Hoeft, P.E. will summarize the thought process behind developing, using, and updating these tools, and he will describe how related freeway reliability performance data shows that TIM activities have enhanced reliability on Las Vegas freeways in the last few years.

Learning Objectives

This webinar will:

  • Provide an overview of the guidance document developed under the NCHRP 07-20 project.
  • Demonstrate the guidance tool developed by NCHRP 07-20.
  • Illustrate how the collection and analysis of performance measures can be used to institutionalize a TIM program.
  • Provide information on the model TIM performance measurements database.

Target Audiences

  • ITS and TIM Program Managers, police, fire, consultants, vendors, academia, and government officials, including local, State, Federal and DOT, and any other individuals or entities involved in the design, deployment, operation, or evaluation of TIM Programs or the collection of TIM Performance Measures.
  • Those wanting to learn more about using the guidance tool to implement TIM performance measures.


Paul Jodoin, Traffic Incident Management (TIM) Program Manager, Office of Transportation Operations, U.S. Department of Transportation, Federal Highway Administration (FHWA), (Washington, D.C.)

photograph of Paul Jodain

Mr. Jodoin has served as the TIM Program Manager for FHWA for the last four years. Prior to joining FHWA, he worked for 38 years at the Massachusetts Department of Transportation (MassDOT) as the manager of the Highway Operations Center and was instrumental in starting their traffic incident management program.

Mr. Jodoin previously served as the Federal host for the following Traffic Incident Management related T3 webinars:


Kelley Klaver Pecheux, PhD, Associate Director of Transportation, Applied Engineering Management Corporation (AEM)

photograph of Kelley Klaver Pecheux

Dr. Kelley Klaver Pecheux is the Associate Director of Transportation at Applied Engineering Management Corporation (AEM). She has over 20 years of research and practical experience in traffic operations, highway safety, ITS, human factors, and the development and application of performance metrics for measuring transportation system performance and customer satisfaction.

Prior to joining AEM in 2011, Dr. Pecheux was the Senior Program Manager at ITS America. She managed ITS America's task-order contract with the U.S. DOT's ITS Joint Program Office and served as ITS America's liaison to the National Traffic Incident Management Coalition (NTIMC) and the Transportation Safety Advancement Group (TSAG).

Dr. Pecheux spent over 10 years as a transportation engineer and senior project manager at Science Applications International Corporation (SAIC) where she led a number of national ITS evaluations, as well as multiple research projects for the Transportation Research Board (TRB) through the National Cooperative Highway Research Program (NCHRP) and the Transit Cooperative Research Program (TCRP).

Dr. Pecheux is currently the Principle Investigator for “NCHRP 07-20: Guidance for Implementation of Traffic Incident Management Performance Measurement.”

Eric Rensel, TIM Network Liaison, Transportation Operations Engineer, Gannett Fleming, Inc.

photograph of Eric Rensel

Mr. Rensel is a Senior Project Manager at Gannett Fleming, Inc. He has over 15 years of transportation engineering experience including transportation operations with an emphasis on traffic incident management. Eric's expertise includes strategic program planning for traffic incident management programs at the state, regional, and local levels. In addition to his work at Gannett Fleming, Eric also serves as the TIM Network Liaison. In this role, he has helped develop the TIM Network into a nationally recognized traffic incident management resource through The Responder newsletter, the targeted use of social media, development of webinars, conference programs, and voluntary professional development activities. The TIM Network was originally envisioned by the National Traffic Incident Management Coalition as a way of connecting emergency responders across the nation who have similar stories to tell and similar good practices to share. The TIM Network continues to evolve and expand to support the developing discipline of Transportation Public Safety Professional with members in 45 states and several countries around the world.

Brian C. Hoeft, P.E., Director, FAST (Freeway and Arterial System of Transportation) (Las Vegas, NV)

photograph of Brian Hoeft

Mr. Hoeft is the director of the Freeway and Arterial System of Transportation (FAST) division of the Regional Transportation Commission in Southern Nevada. FAST is responsible for the day-to-day traffic operations of the freeway system and traffic signal coordination throughout the Las Vegas area. The FAST traffic management center is collocated with Nevada Highway Patrol. In 2014, Mr. Hoeft and FAST engineer Gang Xie received U.S. DOT's Data Innovation Challenge award for their FAST Dashboard. Mr. Hoeft is also teaching a graduate level course on ITS at University of Nevada, Las Vegas (UNLV) for 2014 Fall Semester.